Spa FAQ (Frequently Asked Questions)

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How and when should I make my Spa appointments?

We recommend scheduling your Spa services well in advance to secure your preferred treatments and times. Reservations can be made by calling us directly at 970-325-7000 or by clicking the booking button above. A credit card or hotel reservation confirmation is required to hold your appointment.

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What is the Spa’s cancellation policy?

If you need to change or cancel a spa appointment, please notify us at least 24-hours in advance or you will be charged 60% of your treatment value.

100% for no-shows. 

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What time should I arrive for my Spa service(s)?

Please arrive at least 5 minutes prior to your scheduled service to allow time for check-in and relaxation before your treatment begins.

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What if I’m late?

Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

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Can I bring my kids to The Spa?

The Spa is an adult sanctuary, and we kindly request that children are not brought to services. The Beaumont Hotel & Spa is reserved for adults aged 16 and over, ensuring a peaceful environment for all guests.

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What are my responsibilities as a guest?

Please advise our spa resort staff of any special requests, sensitivities or allergies, if you are pregnant, nursing or taking any medications. We will use this information to keep you comfortable and safe throughout your spa experience. Please notify us of any discomfort or preferences regarding room temperature, music volume, or massage pressure during your spa experience, as we want to ensure the best for our spa guests.

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What if I have special medical conditions?

We recommend that you check with your physician before visiting The Spa. Please notify us of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your service. If (s)he believes that the service you are scheduled for is unsafe based on any information given, (s)he may recommend canceling the service, booking another service or modifying the service to make it safe for you. As we are most concerned about your safety and comfort, the Spa reserves the right to refuse service to any guest at any time.

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Where is the Spa and where should I park?

Our Ouray day spa is located on the third floor of the historic Beaumont Hotel at 5th and Main in Ouray. You may park in front of the building in our reserved guest parking. Check in at the hotel’s front desk where you can also inquire about spa amenities.

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What should I wear during my treatment?

Please disrobe to the level of your comfort in order to enjoy your service. A robe and sandals will be provided in your locker, or you are welcome to bring your own swimsuit for your spa experience. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort.

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Spa Appointment and Service Information

Scheduling Appointments – Please make a reservation in advance for spa services to secure your appointment time. Our front desk staff will be happy to advise you on the therapies and services that best meet your needs, ensuring that your time in the spa is enjoyable and customized just for you. Please inform the front desk if you have any special requirements or questions answered regarding your visit. A major credit card is required to hold all appointments. Reservations for our Ouray day spa may be made by calling the Spa directly at 970-325-7000 or clicking on the button above.

Considerations – Please assist us in maintaining a tranquil spa environment. We kindly request that you respect other guests by using quiet conversation and refrain from using cell phones or other electronic devices while enjoying the spa. There is no smoking in the spa.

Canceling an Appointment – Please provide us with at least 24 hours notice for canceling or rescheduling an appointment to avoid being charged the full service fee.

Valuables – Please leave valuables in your guest room. A locker will be available for your personal items and clothing. Please do not wear jewelry or watches during your treatment. The Spa at The Beaumont is not responsible for lost or stolen items.

Payment Options – We accept MasterCard, Visa, American Express, Discover, cash, and Beaumont gift certificates.

Booking Requirements – A major credit card is required at the time of booking.

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